Posts for 'Customers'

Beyond Satisfactory: Why BetterCloud Introduced Proactive Support

When customers interact with BetterCloud support, they expect a great experience. But when does a great experience turn magical? Micah Solomon, author and customer support expert, says in a 2014 Forbes article that the “step beyond satisfactory is where the magic happens, where you bind customers to you and create fierce loyalty and true brand equity.” For many software companies, ..more ›

Proactive Support

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Case Study: Zuora Estimates a 30% Time Savings with BetterCloud Enterprise

Zuora® makes it really easy for you to succeed in the Subscription Economy®. They allow the world’s leading companies to easily price, bill and manage their subscription relationships. They also use big data and analytics to provide vital Subscriber Insights™. Zuora IT runs cloud-based messaging and colla­boration applications as a key part of their infrastructure. Launched in 2007, less than ..more ›


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Case Study: Why Columbia Association Replaced CloudLock with BetterCloud

Columbia Association (CA) is a nonprofit service corporation that manages Columbia, MD, home to approximately 100,000 people. Columbia was founded in 1967 by James Rouse and his Howard Research and Development Company. Rouse sought to build a complete city that would respect the land, provide for the growth of people and, ultimately, make a profit. Columbia Association moved to Google ..more ›


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Case Study: Why ABC Companies Replaced CloudLock with BetterCloud

A privately-held and family-owned business, ABC Companies is the leading provider of motorcoaches and transit equipment sales and services. With 11 locations throughout North America, the company has experienced tremendous growth and expansion since its founding 5 decades ago. When Matt Horn, Senior Network Administrator at ABC Companies, joined the team over 7 years ago, the company was using on-premises ..more ›

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Video Case Study: Relay Foods Relies on BetterCloud

Learn how Relay Foods relies on BetterCloud to manage and secure more than 200 employees involved in logistics, customer service, development, marketing, and more.

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How to Achieve 98% Satisfaction While Supporting Thousands of Customers

As with any business, BetterCloud's success depends on getting and keeping customers. You might have the best development, marketing, and sales teams on the planet, but none of that will matter if you don't lay the groundwork for a long-term relationship with your customers.


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FleetPride – A BetterCloud Case Study

Founded in 1999, FleetPride is the largest independent distributor of aftermarket heavy-duty truck and trailer parts with more than 256 locations in 45 states across the US. Employees: 3,400 Founded: 1999 Industry: Distribution & Retail Website: Scaling Cross-Country with Google Apps Since its founding more than a decade ago, FleetPride has expanded rapidly across the country. Three years ago, FleetPride’s ..more ›

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Google Apps Survey: Why Platform Offerings Will Win, Google’s Relationship with the Ecosystem and an Emerging Battle Between Google Apps and Office 365

We recently surveyed thousands of Google Apps administrators around the world to gain valuable feedback and insights not only on our product, FlashPanel, but also on the adoption of Google Apps, specifically in the contexts of directory services (Google Apps Directory versus legacy systems like Active Directory), Google Drive versus non-native enterprise file synchronization, storage and sharing services (EFSSS) and ..more ›


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Chapel Hill-Carrboro City Schools – A BetterCloud Case Study

Based in Orange County, North Carolina, Chapel Hill-Carrboro City Schools (CHCCS) is a K-12 school district with over 12,000 students across 20 schools, and more than 2,000 faculty and staff. A Multi-Year Move to Google Apps Managing IT across the entire district is Scott Latimore, CHCCS’s Web Architect. Today, Google Apps is an integral part of their technology program, but ..more ›

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These 9 Cloud Applications Help BetterCloud Deliver Unmatched Customer Service

Two years ago we launched FlashPanel in the Google Apps Marketplace and just eight months prior, we founded BetterCloud. Over the past two-and-a-half years, we’ve grown to a team of 75 and have built a customer base of more than 40,000 organizations spread across the globe. Throughout this rapid growth, we’ve never lost sight of our mission – always put ..more ›

Cloud stock image

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