Posts for 'Company'

Beyond Satisfactory: Why BetterCloud Introduced Proactive Support

When customers interact with BetterCloud support, they expect a great experience. But when does a great experience turn magical? Micah Solomon, author and customer support expert, says in a 2014 Forbes article that the “step beyond satisfactory is where the magic happens, where you bind customers to you and create fierce loyalty and true brand equity.” For many software companies, ..more ›

Proactive Support

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Monitor Your Office 365 Service Health with BetterCloud

Rarely will you find an IT manager without a server uptime horror story to tell. Exchange or Sharepoint servers going down unexpectedly, perhaps in the middle of the night with no one on site to fix the issue; or even worse, in the middle of a busy workday when hundreds of workers that rely on the services IT delivers to ..more ›

Office 365 Health Feature

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4 Things We Learned From The Second Annual Cloud IT Summit

Two weeks ago, more than 75 BetterCloud customers gathered in New York City for the second annual Cloud IT Summit. The Cloud IT Summit is an invite-only event for IT admins to interact with their peers and discuss the cloud challenges that they deal with on a daily basis. We reserved this event for those that are on the cutting ..more ›


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Getting to Know BetterCloud’s New VP of Security Brett Greenwood

Brett Greenwood sits down to answer questions about the evolving nature of cloud security, its importance to BetterCloud and our customers, and how his experience with companies like Adobe and Boeing have prepared him for his new role as BetterCloud’s VP of Security. Brett has a Masters in Systems Architecture & Engineering from The University of Southern California and a ..more ›


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Announcing BetterCloud for Office 365: Building a Microsoft Business as a Premier Google ISV

We’re excited to announce the public beta release of BetterCloud for Office 365. We are adding functionality rapidly and working closely with customers to shape our roadmap. If you are interested in joining our Beta Advisor Program, email us, or install BetterCloud for Office 365 [Beta] for free. A key advantage for most startups is their ability to recognize something ..more ›

Microsoft Building

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What a $25 Million Investment Means for BetterCloud’s Vision to Power Cloud IT

So far, 2015 is shaping up to be an eventful year for BetterCloud. In less than 3 months, we’ve announced a new product for Office 365, rebranded the company, and introduced real-time DLP functionality for Google Drive. And this morning, we’re sharing more exciting news: BetterCloud just closed a $25 million round of financing, led by Accel Partners and with participation from all of our existing investors.


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Video Case Study: Relay Foods Relies on BetterCloud

Learn how Relay Foods relies on BetterCloud to manage and secure more than 200 employees involved in logistics, customer service, development, marketing, and more.

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How to Achieve 98% Satisfaction While Supporting Thousands of Customers

As with any business, BetterCloud's success depends on getting and keeping customers. You might have the best development, marketing, and sales teams on the planet, but none of that will matter if you don't lay the groundwork for a long-term relationship with your customers.


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If You’re Not Doing Acceptance Test-Driven Development, You’re Not Really Agile

This article is based on a webinar from our VP of QA, Adam Satterfield, hosted by QASymphony. You can watch it here. Last week, BetterCloud completed a truly epic release: New editions of BetterCloud for Google Apps, a completely new landing page framework within the tool, and—most significantly—a major new solution for Drive compliance and data loss prevention. And all of that ..more ›

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Our Chief Strategy Officer talks Cloud Vision, Millenials, and Siberian Huskies

When it comes to mastery of the enterprise IT landscape, few people can touch Michael Tweddle. In 18 years as a systems analyst, sales consultant, and technical team leader, he’s led teams at Quest and Dell through several major shifts in the industry, including Dell’s acquisition of Quest. This month, he became BetterCloud’s chief strategy officer. Where are you from? ..more ›

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