At last year’s Google I/O, Google’s annual developer conference, I had the opportunity to preorder Google Glass. As a huge Google fan and the CEO of a company that focuses 100% on Google, preordering was a no brainer (as it was for pretty much everyone else at the conference). After placing my order, I was handed a small rectangular piece of glass engraved with the number 328 and that was it for 10 months.
Over the next ten months, I read countless articles and heard endless speculation about Glass, but the details were scarce as to when the product would actually be ready for “explorers” (the beta tester group). Finally, after patiently waiting almost a year, I received the following email, which instructed me to set up a fitting appointment and select the desired Glass color. After consulting my wife and team and browsing dozens of photos online, I opted for the original, charcoal.
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Today, Google began rolling out a completely redesigned Google Apps Admin Console (existing customers will see it in mid-May), which aims to provide IT administrators with an improved interface for managing their Google Apps domains.
This post details what the new Admin Console means for Google Enterprise and includes our take on the new design as well as an in-depth look at the new Admin Console. To navigate this post, use the following links:
The New Admin Console What This Means for Google Enterprise What We’ve Learned from these Changes Exploring the New Admin Console The New Admin Console
Since Google Apps’ launch in 2006, the Admin Console has been a point of both contention and necessity, offering tools to manage a Google Apps domain, but hiding that functionality beneath layers of unnavigable interface. While Google notes that the new Admin Console does not add any new functionality, it does give Google Apps administrators an easier way to manage their domains thanks to a revamped … Read more →
Since our founding, it’s been a core mission of BetterCloud’s to spread the word about Google Apps and evangelize for the platform. And after raising a Series A this past January, we’ve stepped up our hiring process, which has led candidates to ask why I’m betting my career and company on Google Apps. This was a question we encountered throughout the fundraising process and I’m sure it’s frequently asked of other ISVs and Google Apps resellers. While I’m obviously biased towards Google Apps, I do wholeheartedly believe the platform will win.
Just three years ago, I was a power Microsoft Exchange and Outlook user and frankly hadn’t considered Google Apps as a serious enterprise platform until I started working at a Google Apps reseller. It took me about a week to get up to speed with Apps and I very quickly realized the value in the platform. Since then, you could say I’ve gone a bit over the top … Read more →
When organizations make the move to Google Apps, they often overlook the importance of user training and change management. Failing to help users transition from a legacy system to Google Apps can be detrimental to your company’s long term success on the Apps platform and can leave employees confused, discouraged and resentful of your transition to the cloud. On the other hand, successful user training programs can have a positive impact on employee productivity, collaboration and adoption of Google Apps.
To help you build a user training program and increase user adoption of Google Apps across the board, we created the following flowchart.
This flowchart was made using Lucidchart.
Our Q1 customer survey of over 18,000 Google Apps admins revealed a number of interesting trends – including the fact that over 60% of Google Apps customers are minimizing further investment in MS Office products. Read more →
In honor of Valentine’s Day (and our CEO’s upcoming weekend nuptials), we created our own version of a ‘love quiz.’ Take the test to find out how far you’ve gone with Google and don’t forget to share your score on Google+!
Google Drive provides incredible tools for collaboration in the cloud, but as with any new technology, there are new challenges. To understand these new challenges, we’ve talked to hundreds of FlashPanel customers around the world. We’ve listened to the issues they’ve run into and learned about the kind of visibility and control they need to be effective at managing their domain’s use of Drive. Some customers have told us about their goals of getting rid of Microsoft Office, while others are looking for the ability to monitor and taken action on potential Drive exposures.
Through these conversations and BetterCloud’s own use of Google Drive, we’ve discovered best practices for operating in the application. We hope our learnings enlighten you and encourage your organization to go further with Google Drive.
Follow the decision tree below to gain Google Drive enlightenment.
This decision tree was made using Lucidchart. To find out how we use Lucidchart in other areas of our business, visit … Read more →
When we started BetterCloud we made it company policy to stay in touch with our customers. As a part of this relationship, we recently surveyed our customers to find out more about their use of FlashPanel, our Google Apps security and management tool. Based on the data we collected, we’ve already implemented the top two requested features and have plans to make a number of additional improvements.The remaining survey data, which follows below, revealed some valuable information about Google Apps and the cloud ecosystem as a whole. It’s amazing what you can learn from your customers if you just take the time to ask.
Two weeks ago, we sent out a survey to our entire customer base of more than 10,000 Google Apps domains. With customers ranging from small nonprofits to large organizations with over 100,000 seats, the 1,300 responses we received covered the entire spectrum of the Google Apps customer base. In the process we gained valuable insight into Google Apps adoption and the overall outlook … Read more →
Being a Gmail and Google Apps fanatic, I’ve always been intrigued by the concept of Chromebooks and Chrome OS in general. And with every 3 minute reboot of my aging Windows laptop this past spring, I became more tempted to take the plunge and go 100% web with a Chromebook, at least for the large portion of my day when I’m working in Google Apps and not installable software programs. So when the new Samsung 550 Chromebooks came out this past June, I made my case to the bossman that we should order a few of these devices. They’re cheap, and if we’re true Google Apps experts developing for the Google Apps ecosystem, we need at least a basic understanding of how Chromebooks function and are managed in a business environment.
What I didn’t expect, however, is that I’d be using a Chromebook nearly 100% of the time in the months to … Read more →
When Google Talk went down this July, it seemed to some that the world was ending. There were countless articles and hundreds of comments from affected users claiming that the outage was greatly interrupting their everyday interactions with dev teams, coworkers and even their customers and suppliers.
Clearly life without Google Talk is an inconvenience. Millions of people use the chat client to connect via voice, video, which was recently integrated with Google Hangouts, and text. Along with Gmail and Google Apps, Google Talk is dramatically changing the way people communicate. By obtaining the email address of the person with whom you wish to correspond, the entire spectrum of Google messaging tools instantly becomes available. And when you’ve grown accustomed to having voice, video and chat at your fingertips in your inbox, picking up a phone might seem (and for power Google users, actually is) wholly unnecessary.
The End of Phone Numbers
Between a user’s data enabled mobile device and computer, … Read more →