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How to Achieve 98% Satisfaction While Supporting Thousands of Customers

As with any business, BetterCloud’s success depends on getting and keeping customers. You might have the best development, marketing, and sales teams on the planet, but none of that will matter if you don’t lay the groundwork for a long-term relationship with your customers. As of 2015, our support team is rocking a 98 percent satisfaction rate, up from 95 percent a year ago. Our average response time to an in-app chat support request is under 10 seconds. And we support thousands of … Read more

If You’re Not Doing Acceptance Test-Driven Development, You’re Not Really Agile

This article is based on a webinar from our VP of QA, Adam Satterfield, hosted by QASymphony. You can watch it here. Last week, BetterCloud completed a truly epic release. We released new editions of BetterCloud for Google Apps, a completely new landing page framework within the tool, and—most significantly—a major new solution for Drive compliance and data loss prevention. And all of that happened on the same day we launched the private beta for an Office 365 version of BetterCloud. The project … Read more

Our Chief Strategy Officer talks Cloud Vision, Millenials, and Siberian Huskies

When it comes to mastery of the enterprise IT landscape, few people can touch Michael Tweddle.In 18 years as a systems analyst, sales consultant, and technical team leader, he’s led teams at Quest and Dell through several major shifts in the industry, including Dell’s acquisition of Quest. This month, he became BetterCloud’s chief strategy officer. Where are you from? I grew up in Dallas, where my dad was an electrical engineer. At Texas Tech, I studied management and information systems, … Read more

Welcome to the New BetterCloud

Today’s an important day at BetterCloud—the beginning of a new chapter in the company’s history. Several changes went into effect earlier today that impact everything from the names of our products to the platforms we support. These changes fall into three main categories: New Name, New Look, New Brand As you may already have noticed, we unveiled a new logo and website this morning. We’re also retiring the name “FlashPanel”—going forward, it’ll be known as BetterCloud for Google Apps. If … Read more

Upholding our Commitment to Security, BetterCloud Completes Type 2 SOC 2 Examination

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Security in the cloud isn’t just important to BetterCloud and our users, it’s one of the most hotly contested debates centered around IT today. As data enters the cloud and leaves behind legacy firewalls and restricted environments, it becomes not only more accessible, but more vulnerable. Which is why we’ve gone to painstaking efforts to protect the integrity and security of our customers’ data. Today, we are very pleased to announce that BetterCloud has completed the Type 2 SOC 2 … Read more

White Paper: Key Link Between Satisfaction with Google Apps and Use of Third-party Google Apps Marketplace Solutions

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Today, the Cloud Alliance for Google Apps, of which BetterCloud is a founding member, released a white paper in conjunction with research firm Frost & Sullivan. The paper, which adds supporting evidence to a report published by Frost and the Cloud Alliance earlier this year, points to the positive impact Google Apps Marketplace solutions have on the adoption of and overall satisfaction with Google Apps. Access the white paper here The report, which culled insights from more than 1,100 Google … Read more

Register for gCON, the Largest-ever Google Apps for Work Training Event

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Today, The Gooru, the number one resource site for Google Apps, announced gCON, an online event giving Google Apps administrators and end users the information they need to make day to day tasks in Google Apps easier. Held over four days exclusively through Hangouts on Air, gCON will bring together experienced IT professionals, power users and third-party experts for in-depth training covering a range of topics from optimizing Google Drive to getting the most out of Gmail. The Gooru is … Read more

Recapping Google Atmosphere Sydney & Tokyo: What We Learned

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Taylor Gould is BetterCloud’s VP of Marketing. Follow Taylor on Google+ here. This year, BetterCloud was invited to sponsor both Google Atmosphere Sydney and Tokyo, two events in a global series that aim to transform the way people work by helping organizations take advantage of technological advancements and cultural changes in the workplace. Last month, I was fortunate enough to travel to both Australia and Japan to learn how these vastly different cultures embrace and implement technological change in their … Read more

These 9 Cloud Applications Help BetterCloud Deliver Unmatched Customer Service

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Two years ago we launched FlashPanel in the Google Apps Marketplace and just eight months prior, we founded BetterCloud. Over the past two-and-a-half years, we’ve grown to a team of 75 and have built a customer base of more than 40,000 organizations spread across the globe. Throughout this rapid growth, we’ve never lost sight of our mission – always put the customer first. To thank our customers and emphasize this mission going forward, blog content over the next month will … Read more

Building a World-class Customer Experience from the Ground Up

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Two years ago we launched FlashPanel in the Google Apps Marketplace and just eight months prior, we founded BetterCloud. Over the past two-and-a-half years, we’ve grown to a team of 75 and have built a customer base of more than 40,000 organizations spread across the globe. Throughout this rapid growth, we’ve never lost sight of our mission – always put the customer first. To thank our customers and emphasize this mission going forward, blog content over the next month will … Read more